2023 Annual Report

Letter From CEO

Business Growth

Commitent to Care

Table Of

Letter From CEO

Chief executive officer

Letter from Our

Alignment at Delta Dental is all about leadership and employees giving their best and moving forward in lock step with our strategic plan, core values and mission.

We began selling vision in all three states and our DeltaVision® partnership with VSP® Vision Care grew exponentially.

It made a difference.

Whether growing service to low-income families through Medicaid partnerships, enhancing our benefit plans to be more supportive of people with disabilities, rewarding our providers for outstanding service, or giving back to the community through widespread company volunteering and corporate giving, Delta Dental monitored and moved in sync with Strategy, our strategic plan, and hit every one of our stretch goals.

Trust in our processes is a key to our growth and progress as a company. Our Roosevelt claims processing and operations systems met the toughest global cybersecurity standards in 2022 to earn HITRUST® certification. That is the gold standard in the health care industry.

Success in our business allowed us to once again invest in our communities.

Our corporate giving focuses on building healthy, smart, vibrant communities for all. Our employees gave nearly $53,000 of their own money and 3,600 hours to charitable organizations, and we embarked on some new initiatives, including:

Implementation of a value-based payment program to increase quality of oral health care for children and increase utilization with the Healthy Kids Dental program.

A one-of-a-kind clinic to help adolescents struggling with addiction, especially opioid use disorder.

An expansive community health project with Michigan Humane connecting animal welfare to human physical and mental health.

Positive Exposure, a photoshoot showcasing people with disabilities in a positive light. The photos are tied to the Delta Dental Foundation’s launch of a national movement to ensure equity and access to oral health care for people with cognitive and physical disabilities.

Business Growth

Focused on the Future

we had a million enrolled lives—now we’re up to 3.2 million. We spent 2022 maturing our operational areas and conditioning our partners so we can come out of the year in a strong position to grow,” said Kush Shaqiri, vice president of government programs. “We’re in really good shape, and I expect the next two years to be pretty dynamic in terms of what we accomplish.”

“Four years
 ago

We created a pipeline of new business opportunities in Ohio and Indiana by building a new Medicaid provider dental network, and are heading into 2023 positioned for growth in those states.

We invested time in building relationships with partners and prospects, and conditioning our member company brand. We launched a new website, gov.deltadentalmi.com, that shares our journey and passion for administering Medicaid dental benefits

Internally we created dedicated functions that would better allow our business to scale. Government programs became its own division—with customer service, reporting and more now under the same executive leadership. The team developed a 2023 project roadmap, with the challenge to think innovatively about our approach to growth and the member experience.

Incentives Increase care 

knows a little appreciation can go a long way.

As part of the VBP initiative, our goal was to increase access to care in that region by at least 1 percent. Over 12 months, utilization of the benefit went up 4.9 percent and paid out $1.37 million in bonuses to dentists in the three-county area. More than 1,000 dentists in southeast Michigan participated, bringing home checks ranging from $25 to $84,000.

Children

“It was an important project for us. The timing was important because the dental profession has struggled with Covid. There were retirements and some practices did not reopen,